Refund policy
Return & Refund Policy
Our team carefully inspects every order before packaging and shipping it out. Our #1 goal is 100% customer satisfaction — we want you to love your Mewtuf product just as much as we do.
Returns
We offer hassle free returns within 30 days of delivery for products that are either defective, damaged during shipping, or unopened and unused in their original packaging.
To begin a return, reach out to us within 30 calendar days of delivery at support@mewtuf.com. If eligible, we'll provide return instructions. Shipping costs are the responsibility of the customer. Please provide a tracking number once available. Once we receive your return, we'll inspect it and process your refund within 1–3 business days.
Return criteria:
- Item must be unused, unworn, and in the same condition as received
- Item must be in its original packaging with tags attached
- All sale items are final
- We cannot accept returns via rejected, refused, or abandoned packages
A photo or video of the item may be requested before the return process begins. If your order falls outside of this criteria, kindly contact our support team at support@mewtuf.com so we can better assist you.
European Union
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Damaged Goods
If your product arrived damaged, you must report it within 24 hours of delivery to support@mewtuf.com with clear photos or videos of the damage so we can investigate and send you a replacement at no cost to you.
Lost or Stolen Packages
Mewtuf is not responsible for packages that are undeliverable due to missing, incomplete, or incorrect address information. You have 24–48 hours to notify us of an address change before your order is processed and shipped.
Mewtuf is not responsible for lost, stolen, or undelivered packages confirmed as delivered to the address provided. Upon inquiry, we will share delivery confirmation, tracking information, and carrier details for you to investigate further.
Refunds
Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 1–3 business days.
If you haven't received your refund, first check your bank account, then contact your credit card company as processing times vary. If you've done both and still haven't received it, contact us at support@mewtuf.com.
Exchanges
We only replace items that are defective or damaged upon receiving. If you need an exchange, email us at support@mewtuf.com and we'll be in touch.
Order Cancellations
Orders can only be cancelled within 1 hour of being placed. After that, your order will have already been processed in our fulfillment system.
Restocking Fee for Large Orders
There is a 25% restocking fee for any order over $100, and a 40% restocking fee for orders above $250. This will be deducted from your refund accordingly.
Last Updated: April 2024