Frequently asked questions

Got Questions? We've Got Answers!

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What is SmartCup PRO?

A handheld/wrap-style therapy device combining deep heat, red-light therapy, compression and vibration for knee pain relief and recovery.

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How long is each treatment?

Default recommended session: 10 minutes. You can run multiple sessions per day as needed.

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Is it safe for arthritis or injured knees?

Yes, designed to reduce inflammation and promote circulation; avoid using on open wounds or where you have an active infection. Consult a doctor for serious injuries.

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Is SmartCup PRO wireless?

Yes, the SmartCup PRO features a rechargeable battery for cordless use (charging cable included).

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How hot does it get and is heat adjustable?

The device delivers adjustable heat that penetrates deep into the joint; you can select lower or higher temperature settings to match comfort and therapy needs.

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Can I use it while moving or exercising?

It’s meant for short stationary sessions (sitting/standing). Avoid intense activity during a heating session to prevent slippage and ensure proper compression.

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How often should I use it for best results?

Daily 10-minute sessions are recommended initially; many users report improvement within 1–3 weeks when used consistently.

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How do I clean and maintain it?

Wipe the exterior with a damp cloth, remove any washable fabric sleeves per instructions, and store in a cool, dry place. Don’t submerge electrical parts.

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Is it safe with implants or metal hardware?

If you have metal implants, an internal fixation, or a pacemaker, consult your physician before use.

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What’s included in the box & warranty?

Typical package: SmartCup PRO device, charging cable/adapter, fabric wrap(s), user manual. Warranty varies by seller—check the product listing for exact terms.