Frequently asked questions
Got Questions? We've Got Answers!
What is SmartCup PRO?
What is SmartCup PRO?
A handheld/wrap-style therapy device combining deep heat, red-light therapy, compression and vibration for knee pain relief and recovery.
How long is each treatment?
How long is each treatment?
Default recommended session: 10 minutes. You can run multiple sessions per day as needed.
Is it safe for arthritis or injured knees?
Is it safe for arthritis or injured knees?
Yes, designed to reduce inflammation and promote circulation; avoid using on open wounds or where you have an active infection. Consult a doctor for serious injuries.
Is SmartCup PRO wireless?
Is SmartCup PRO wireless?
Yes, the SmartCup PRO features a rechargeable battery for cordless use (charging cable included).
How hot does it get and is heat adjustable?
How hot does it get and is heat adjustable?
The device delivers adjustable heat that penetrates deep into the joint; you can select lower or higher temperature settings to match comfort and therapy needs.
Can I use it while moving or exercising?
Can I use it while moving or exercising?
It’s meant for short stationary sessions (sitting/standing). Avoid intense activity during a heating session to prevent slippage and ensure proper compression.
How often should I use it for best results?
How often should I use it for best results?
Daily 10-minute sessions are recommended initially; many users report improvement within 1–3 weeks when used consistently.
How do I clean and maintain it?
How do I clean and maintain it?
Wipe the exterior with a damp cloth, remove any washable fabric sleeves per instructions, and store in a cool, dry place. Don’t submerge electrical parts.
Is it safe with implants or metal hardware?
Is it safe with implants or metal hardware?
If you have metal implants, an internal fixation, or a pacemaker, consult your physician before use.
What’s included in the box & warranty?
What’s included in the box & warranty?
Typical package: SmartCup PRO device, charging cable/adapter, fabric wrap(s), user manual. Warranty varies by seller—check the product listing for exact terms.